We believe you will enjoy the products you’ve purchased. We are confident that informed guests are the BEST guests. Please take a moment to read our list of terms and conditions.
COMFORT PROMISE
Trinity Sleep Systems adjustable foundations, pillows, mattress protectors, and sheets are not eligible for exchange under the comfort promise. Upon exchange the guest will be responsible for the full retail amount for any gift with purchase (GWP) offered at time of sale. The invoice amount of GWP is not reflective of the actual retail value of the product. This includes special offers, soft goods, and promotional items.
IMPORTANT WARRANTY INFORMATION
Manufacturer’s warranties: You will receive a written copy of each manufacturer’s warranty for your product(s) and any extended warranty you may purchase. You may review those warranties prior to any purchase. We act as a warranty service center for certain manufacturers, which may allow us to assist you with the process of filing a warranty claim with those specific manufacturers. The manufacturer retains the right to service warranty claims directly as well. Extended warranty claims are managed directly through the extended warranty company. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND/OR MERCHANTABILITY. We offer no other warranties, express or implied. Our sales staff is not authorized to make additional warranties or promises of performance, whether oral or written. We also disclaim liability for consequential or incidental damages. However, consumer warranty laws differ from state to state, so your rights may vary.
ADDITIONAL CONDITIONS OF SALE
Any refund may take up to 21 days to be processed. Typical time frame is between 3-14 business days depending on original method of payment.
We offer free delivery on all invoices $599 and over. Purchases below $599 require a $49.99 delivery fee.
We use an environmentally friendly recycling service. We can remove your old mattress or box spring on a piece for piece basis with the new product for a charge of $19.99. This value-added service covers the removal of the old product from your home, recycling services, and transportation to the recycling vendor.